Terms and Conditions

PLEASE NOTE

We are both a physical and an online studio. Our passes are set up to work across all of our services, including Studio classes, Livestreamed classes and On-Demand videos. You can find all the information on how to join Livestream classes here.

CLASS PASS VALIDITY

SINGLE CLASSES

• 1 Studio Class is valid for studio classes only
• 1 Online Class is valid for Livestream and On-Demand classes only

INTRO OFFER & CLASS PASSES

• Class Passes are valid for all classes

NON-ATTENDANCE, LATE ATTENDANCE AND LATE CANCELLATIONS

LIVE CLASSES (BOTH ONLINE & AT THE STUDIO)

• All Live classes are subject to a 2 hour cancellation window prior to the start of the class
• If you do not attend a booked Live class or cancel with less than 2 hours notice you will still be charged for the class
• The 2 hour cancellation policy allows us to offer your place to another student
• Late cancellations and no shows will be charged to the pass
• For Livestream classes: you will receive an email 15 mins before the start with the link to join
  
• For Studio classes: please arrive at the studio 10 minutes before your class starts

• Late arrivals will not be let in after the class has started
• The Power Yoga Company reserve the right to refuse entry
• You can find details below on how the charges are applied based on what type of pass you hold

ON-DEMAND VIDEOS

• On-Demand videos are active for 24 hours after purchase and can be viewed multiple times within those hours

UNDER 16 POLICY

• Students under 16 years cannot attend any classes at PYC except the kids and teens classes
• We offer regular classes for both kids and teens, please check the schedule for times
• Students over 16 can attend any of our weekly classes, however we highly recommend the Teens and/or Slow Flow classes for this age group

PREGNANCY & POST-NATAL YOGA

Please note that our regular drop-in rates and class packages do not apply to pregnancy and post-natal yoga. Contact Lulu on luluwinfield@btinternet.com to inquire about those classes

CLASS PASSES & PACKAGES

INTRODUCTORY OFFER

• For newcomers only
• 3 classes of your choice. Valid for any of our Studio, Livestream or On-Demand classes.
• Available on the first visit to The Power Yoga Company only
• Valid for 15 consecutive days starting from the first class taken
• Passes are valid for use by named pass holder only and cannot be used by others
• 2 hour cancellation policy applies
• Late cancellations and no shows will be charged to the pass
• No further discounts apply

SINGLE STUDIO CLASS 

• 1 Studio Class is valid for studio classes only
• Valid for two (2) months from purchase
• 2 hour cancellation policy applies
• Non-refundable except for medical reasons and with doctor’s certificate
• Late cancellations and no shows will result in the deduction of the class from student’s account

SINGLE ONLINE CLASS 

• 1 Online Class is valid for Livestream and On-Demand classes only
• Valid for two (2) months from purchase
• 2 hour cancellation policy applies to Livestream classes
• Non-refundable except for medical reasons and with doctor’s certificate
• Late cancellations and no shows will result in the deduction of the class from student’s account

£80 PASS 

• Valid for 3 months from purchase
• Please note 2 hour cancellation policy
• Late cancellations and no shows will be charged to the pass
• £80 Pass can be extended by one month for a fee of £10
• Concessions available: 15% discount for full-time students, OAP and unemployed with valid documentation
• Non-refundable except for medical reasons and with doctor’s certificate
• Passes are valid for use by named pass holder only and cannot be used by others

£145 PASS

• Valid for 4 months from activation date.
• Please note 2 hour cancellation policy
• Late cancellations and no shows will be charged to the pass
• £145 Pass can be extended by one month for a fee of £10
• Concessions available: 15% discount for full-time students, OAP and unemployed with valid documentation
• Non-refundable except for medical reasons and with doctor’s certificate
• Passes are valid for use by named pass holder only and cannot be used by others

£195 PASS

• Valid for 5 months from activation date.
• Please note 2 hour cancellation policy
• Late cancellations and no shows will be charged to the pass 
• £195 Pass can be extended by one month for a fee of £10
• Concessions available: 15% discount for full-time students, OAP and unemployed with valid documentation
• Non-refundable except for medical reasons and with doctor’s certificate
• Passes are valid for use by named pass holder only and cannot be used by others

£230 PASS

• Valid for 6 months from activation date.
• Please note 2 hour cancellation policy
• Late cancellations and no shows will be charged to the pass 
• £230 Pass can be extended by one month for a fee of £10
• Concessions available: 15% discount for full-time students, OAP and unemployed with valid documentation
• Non-refundable except for medical reasons and with doctor’s certificate
• Passes are valid for use by named pass holder only and cannot be used by others

KIDS TERMLY PASS

• Valid for specified term dates – participant added to all weeks automatically
• No refunds for non-attendance

1 MONTH UNLIMITED PASS

• £155 for 30 consecutive days of unlimited yoga. Activates on first date of use
• Concession of 15% available for students, OAP and unemployed with valid documentation
• Not eligible for refund or transfer, except for medical reasons and with doctor’s certificate
• Passes are valid for use by named pass holder only and cannot be used by others
• You can choose the activation date
• “Late cancel” and “no show” reservations will be charged to your saved credit card at a rate of £10 for each class missed
• If you practice more than once per day please choose different class types e.g an All Level class and a Yin class. For your own safety and wellbeing, the studio will enforce the limit of 1 Power Yoga class per day

MONTHLY AUTOPAY

• £115 per month, 4-month minimum contract. Unlimited practice at The Power Yoga Company
• Concession of 15% available for students, OAP and unemployed with valid documentation
• 1 free guest visit per month
• Not eligible for refund or transfer, except for medical reasons and with doctor’s certificate
• Passes are valid for use by named pass holder only and cannot be used by others
• You can choose the activation date
• Payment by automatic credit card transaction each calendar month
• 10 consecutive day suspension allowance every 4 months following 10 business days written notice
• Early cancellations are subject to a £115 cancellation fee and require 10 days business days written notice
• “Late cancel” and “no show” reservations will be charged to your saved credit card at a rate of £10 for each class missed
• Auto renew contract unless written notice is given at least 10 days prior to the next renewal date, no cancellation fee for cancellations after 4 months
• If you practice more than once per day please choose different class types e.g an All Level class and a Yin class. For your own safety and wellbeing, the studio will enforce the limit of 1 Power Yoga class per day

EXPIRED PASSES

• In the event that your pass expires with unused classes left on it, you can extend it by one (1) month from the expiry date by paying a £10 fee online
• Passes can be extended this way for up to 12 months for a fee of £10/month.
• This does not apply to Unlimited or Kids Termly Passes

REFUNDS AND CANCELLATIONS

LIVE CLASS POLICY

Reservations for classes will only be held until the class start time. If you arrive after the class start time you will not be able to access the studio.

You can cancel your class booking online up to 2 hours before the scheduled class start time – log in and go to the “My Schedule” tab, where you can view and cancel your upcoming booked classes. When you cancel your booking, your class credit will be refunded automatically if booked using a pass. If a card payment was made for a single class, the credit will remain active on your account for 1 month.

• The 2 hour cancellation limit allows us to offer your place to another student
• If you’re unable to provide the requisite notice, you will forfeit the class
• The Power Yoga Company reserve the right to refuse entry

PASSES

• All passes have an expiration date and are non-refundable
• Intro Offer Passes expire ten (10) days from the first day of use
• £80, £145, £195 and £230 Passes expire three (3), four (4), five (5) and six (6) months respectively from the activation date e.g from the first day of use

1 MONTH UNLIMITED PASS

• One Month Unlimited Pass expires thirty (30) days from the first day of use

MONTHLY AUTOPAY

• Early cancellations are subject to a £115 cancellation fee and require 10 days business days written notice
• Auto renew contract unless written notice is given at least 10 days prior to the end of the 4 month term, no cancellation fee for cancellations after 4 months

RESTRICTIONS

• All class passes and gift cards sold by The Power Yoga Company are not transferable to Pregnancy or Post-Natal Yoga classes

PRIVATE CLASSES

• Pre-payment at time of booking is required
• Cancellations more than twenty-four (24) hours prior to the scheduled session will receive full credit towards a future Private Lesson
• Cancellations within twenty-four (24) hours of the scheduled session will be charged in full

WORKSHOPS

• Pre-payment in full is required at time of registration
• Refunds for cancellations are available up to fourteen (14) days prior to date of workshop, minus a 10% processing fee
• Credit is only given for cancellations at least seven (7) days prior to the workshop
• No refunds or credit are given less than seven (7) days prior to workshop
• If The Power Yoga Company cancels a workshop, a full credit or refund will be issued
• The Power Yoga Company reserves the right to amend this policy at its sole discretion

TEACHER TRAINING

• The Power Yoga Company does not offer refunds for the Teacher Trainings except in the case where you are deemed medically unfit to participate in Yoga for the foreseeable future, in which case you will receive a full refund less our reasonable administrative costs
• Your place on the course is secure once your payment has been processed

PYC STUDIO HIRE 

The PYC bookings team can be contacted via email on info@thepoweryogaco.com 

BOOKING PROCEDURE

We do not take bookings over the phone. All reservations must be made via email through the bookings team whose usual office hours are 9am-5pm Monday to Friday. 

Advance payment is required to secure all bookings. We reserve the right to cancel any booking where payment is not received before the event.

Once we have received payment, a confirmation email with the booking details will be sent to you. It is your responsibility to ensure you have received this message. If you do not receive this message, please contact the bookings team as soon as possible. 

CANCELLATION POLICY

Bookings are agreed in writing via a confirmation email. From this point on a 24 hour cancellation policy applies. You will be required to pay in full unless we receive an email 24 hours before the start of your booking, stating cancellation.

BOOKING TIMES

Standard operating hours are 8:30am – 8pm.

The studio/s must only be used during the hours that have been agreed and pre-booked.

Please vacate the studio/s as quickly as you possibly can after your booking has finished.  We leave 30 minute intervals between hires, but please be mindful of other users. 

We can arrange for early access (before 8.30am), or late opening (after 8pm) at an extra charge and if requested at least 2 weeks in advance (subject to staff availability). Please contact the bookings team for more information.

WIFI

The building is equipped with Wi-Fi signal and this is accessible through a guest account; details of which will be in your confirmation email. Please note this is a free service which is not set up for the purpose of live streaming and there are no guarantees from our part as to its speed and reliability.

NOISE LEVELS

Noise levels must be kept to a reasonable level. If you are disturbing other users, you will be advised to reduce your noise level by PYC staff.

HEALTH & SAFETY

You are responsible for ensuring your booking is run in line with current health & safety guidelines.

Your own belongings are your responsibility when you are within the building. We will accept no responsibility for personal or professional items left on the premises.

Studios can be locked if you leave the space during your booking. Please ask the booking team for more information.

You will be liable for any damage caused to the studio/s during or as a result of your hire. Any damage that occurs during your booking must be brought to our attention.

The studio/s must be left in a clean and tidy condition. 

PRICING

Mini (2 Hours): £180

Half day (4 hours): £340

Full Day (8 hours): £640

Additional Hours: £80 per hour

Prices are all-inclusive of VAT

Weekly rates are available on request.

We offer concession rates to not-for-profit organisations. Please contact our booking team for more information.

PRIVACY POLICY

Here at The Power Yoga Company we take your privacy very seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

PERSONAL INFORMATION

We ask you for certain personal data to provide you with the services or products you request. For example, when you request to receive communications, create an account, make purchases or participate in our events.

In order to manage your account, you must provide us with certain information, and give us consent to have it, such as: your name and contact details. You may also choose to provide us with additional personal information.

CONSENT

When you consent, we will send you (via email) marketing communications and news concerning PYC’s services, products, events and other promotions. You can opt-out at any time after you have given your consent. You can also unsubscribe at any time by clicking the unsubscribe link on our emails. Alternatively, you can contact us using the contact details below.

SECURITY

We aim to provide all clients from the Power Yoga Company with a safe shopping experience. For all our online transactions we use a system called MindBody Online. MindBody Online encodes your credit card and contact details to ensure their safe transfer to us.

We are committed to making sure that your information is secure. To avoid unauthorised access or disclosure, we have in place physical, electronic and management procedures to safeguard and secure the information we collect from you. However, please note that no system is ever completely secure.

CHILDREN UNDER THE AGE OF 13

We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, we will contact your parents for consent.

SHARING INFORMATION

Your personal privacy is very important to us, and we do not share it with third-parties.

DATA RETENTION

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you have an active PYC account.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access -You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. Additionally, you can manage your preferences within the ‘My Account’ section of our site.

Change, restrict, delete – You may also have rights to change, restrict our use of, or delete your personal information. Other than in exceptional circumstances, (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.

Object – You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

HERE ARE SOME OF THE WAYS WE PROTECT INFORMATION:

Systems are password protected and professionally administered.

• We only allow ourselves access to our systems.
• The computers on which we store information are kept secure by a number of different measures, by a professional hosting company.
• We take all reasonable precautions to protect your information, but data can never be guaranteed 100% secure.
• If our systems are compromised in some way, before data is removed then data may be revealed but thankfully, such an event is generally considered highly unlikely.

Please note that we will not be held liable for any breach of security unless we have been proved negligent.
If you have any queries, or for more information about our privacy or security procedures, then please contact us oninfo@thepoweryogaco.com.

TERMS AND CONDITIONS FOR USE OF THE WEBSITE

INTRODUCTION

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

LICENCE TO USE WEBSITE

You may view, download and print pages or other content from the website, provided that: (a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system. (b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

LIMITATIONS OF LIABILITY

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

RESTRICTED ACCESS

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that, that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

VARIATION

We may revise these terms and conditions from time-to-time. Prices are subject to change without notice. Please check this page regularly to ensure you are familiar with the current version.

ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

LAW AND JURISDICTION

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

OUR CONTACT DETAILS

The full name of our company is The Power Yoga Company LLP and our address is The Power Yoga Company, 11-12 Lettice Street, SW6 4EH. You can contact us by email to info@thepoweryogaco.com.